Privacy Policy

For SEN Solare Energiesysteme Nord Vertriebsgesellschaft mbH the protection of personal data is of utmost importance. We would therefore like to inform you here about how we protect your privacy when you provide us with your personal data. In addition to the self-evident compliance with the legal provisions on data protection, we are committed to the responsible handling of your data with these instructions, so that your privacy is protected at all times. It is important to us that you feel safe and comfortable when visiting our website.
Unless otherwise stated below, the provision of your personal data is neither required by law or contract nor required for the conclusion of a contract. You are not obliged to provide the data. Non-provisioning has no consequences. This only applies if no other information is provided during subsequent processing.

"Personal data" means any information relating to an identified or identifiable natural person.
 

Server logs
You can visit our website without providing any personal information. Each time you access our website, usage data is transmitted through your Internet browser and stored in log data (server log files). These stored data include, for example, the name of the page accessed, the date and time of access, the amount of data transferred and the requesting provider. These data serve exclusively to guarantee the trouble-free operation of our website and to improve our offer. It is not possible to assign this data to a specific person.

Collection and processing when using the contact form
When using the contact form, we collect your personal data (name, e-mail address, message text) only to the extent provided by you. The data processing serves the purpose of establishing contact. By sending your message you agree to the processing of the transmitted data. The processing takes place on the basis of Art. 6 (1) lit. a DSGVO with your consent.

You can revoke your consent at any time by notifying us without affecting the legality of the processing carried out on the basis of the consent until revocation. Your e-mail address will only be used to process your request. Your data will then be deleted if you have not consented to further processing and use.

 

Customer account
When opening a customer account, we collect your personal data to the extent stated there. The purpose of data processing is to improve your shopping experience and simplify order processing. The processing takes place on the basis of Art. 6 (1) lit. a DSGVO with your consent. You can revoke your consent at any time by notifying us without affecting the legality of the processing carried out on the basis of the consent until revocation. Your customer account will then be deleted.

 

Collection, processing and use of personal data for orders
When placing an order, we collect and use your personal data only insofar as this is necessary to fulfil and process your order and to process your enquiries. The provision of the data is necessary for the conclusion of the contract. Failure to make it available means that no contract can be concluded. The processing is carried out on the basis of Art. 6 (1) b DSGVO and is necessary for the fulfilment of a contract with you. Your data will not be passed on to third parties without your express consent. Excluded from this are only our service partners, which we need to process the contractual relationship or service providers we use in the context of order processing. In addition to the recipients named in the respective clauses of this data protection declaration, these are, for example, recipients of the following categories: Shipping service providers, payment service providers, merchandise management service providers, service providers for order processing, web hosters, IT service providers and dropshipping dealers. In all cases we strictly observe the legal requirements. The scope of data transmission is limited to a minimum.

 

Use of e-mail address for sending newsletters
We will use your e-mail address exclusively for our own advertising purposes for sending out newsletters, irrespective of the execution of the contract, provided that you have expressly agreed to this. The processing takes place on the basis of Art. 6 (1) lit. a DSGVO with your consent. You may revoke your consent at any time without prejudice to the legality of the processing carried out on the basis of the consent until revocation. You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your e-mail address will then be removed from the mailing list.

Your data will be passed on to a service provider for e-mail marketing within the scope of an order processing. A passing on to other third parties does not take place.

Use of e-mail address for sending direct mail
We use your e-mail address, which we have received in connection with the sale of goods or services, for the electronic transmission of advertising for our own goods or services, which are similar to those which you have already purchased from us, insofar as you have not objected to this use. The provision of the e-mail address is required for the conclusion of the contract. Failure to make it available means that no contract can be concluded. The processing is carried out on the basis of Art. 6 (1) lit. f DSGVO from the legitimate interest in direct advertising. You can object to this use of your e-mail address at any time by notifying us. The contact details for the exercise of the objection can be found in the imprint. You can also use the link provided for this purpose in the advertising e-mail. There are no other costs for this than the transmission costs according to the basic tariffs.

Passing on the e-mail address to shipping companies for information about the shipping status
We will pass on your e-mail address to the transport company as part of the contract processing, provided that you have expressly agreed to this in the order process. The purpose of the transfer is to inform you by e-mail about the shipping status. The processing takes place on the basis of Art. 6 (1) lit. a DSGVO with your consent. You may revoke your consent at any time by notifying us or the transport company, without prejudice to the legality of the processing carried out on the basis of the consent until revocation.

Data collection and processing during credit assessment
If we make advance payments, e.g. payment on account or direct debit, we reserve the right to obtain credit information on the basis of mathematical-statistical procedures using R + V Allgemeine Versicherung AG, Raiffeisenplatz 1, 65189 Wiesbaden. To this end, we transmit the personal data required for a credit assessment there and use the information received on the statistical probability of non-payment for a balanced decision on the establishment, implementation or termination of the contractual relationship. The credit information can contain probability values (score values), which are calculated on the basis of scientifically recognised mathematical-statistical procedures and in the calculation of which address data, among other things, are included. Your concerns worthy of protection will be taken into account in accordance with the statutory provisions. The purpose of data processing is to check creditworthiness in order to initiate a contract. Processing is carried out on the basis of Art. 6 (1) letter f DSGVO from the legitimate interest in protection against non-payment if we make advance payments. For reasons arising from your particular situation, you have the right to object at any time to the processing of your personal data based on Art. 6 (1) f DSGVO by notifying us. The provision of the data is necessary for the conclusion of the contract with the payment method of your choice. Failure to provide the goods means that the contract cannot be concluded with the payment method you have chosen.

Cookies
Our website uses cookies. Cookies are small text files that are stored in the Internet browser or by the Internet browser on a user's computer system. If a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic character string that enables a unique identification of the browser when the website is called up again. We use cookies to make our website more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognize your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. For this it is necessary that the browser is recognized even after a page change.

We also use cookies on our website for the purpose of enabling an analysis of the surfing behaviour of our page visitors.

Furthermore, we use cookies for the purpose of subsequently addressing site visitors on other websites with targeted, interest-related advertising.

The processing is carried out on the basis of § 15 (3) TMG and Art. 6 (1) lit. f DSGVO for the legitimate interest in the above-mentioned purposes.

The data collected from you in this way is pseudonymised by technical precautions. An assignment of the data to your person is therefore no longer possible. The data will not be stored together with other personal data of yours.

For reasons arising from your particular situation, you have the right to object at any time to the processing of your personal data based on Art. 6 (1) f DSGVO.

Cookies are stored on your computer. Therefore, you have full control over the use of cookies. By selecting the appropriate technical settings in your Internet browser, you can prevent the storage of cookies and the transmission of the data contained therein. Cookies that have already been saved can be deleted at any time. However, we would like to point out that you may then not be able to use all functions of this website to their full extent.

Use the links below to find out how you can manage cookies on the most important browsers (including deactivation):

Chrome Browser: https://support.google.com/accounts/answer/61416?hl=de
Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Use of Google Analytics
We use the web analysis service Google Analytics of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). The data processing serves the purpose of analysing this website and its visitors. For this purpose, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on the website activities and to provide the website operator with further services associated with the use of the website and the Internet. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data.

Google Analytics uses cookies that enable an analysis of your use of the website. The information generated by the cookies about your use of this website is usually transferred to a Google server in the USA and stored there. IP anonymisation is activated on this website. As a result, Google's IP address within member states of the European Union or in other signatory states to the Agreement on the European Economic Area will be reduced beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Your data may be transferred to the USA. The European Commission has passed an adequacy resolution for data transfers to the USA. The processing is carried out on the basis of Art. 6 (1) letter f DSGVO from the legitimate interest in the demand-oriented and targeted design of the website. For reasons arising from your particular situation, you have the right to object at any time to the processing of your personal data based on Art. 6 (1) f DSGVO.

You may refuse the use of cookies by selecting the appropriate technical settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link[https://tools.google.com/dlpage/gaoptout?hl=de]. You can set an opt-out cookie to prevent collection by Google Analytics across devices. Opt-out cookies prevent the future collection of your data when you visit this website. You need to opt-out on all systems and devices in use for this to work comprehensively. If you click here, the opt-out cookie will be set: Disable Google Analytics.

For more information on terms of use and data protection, please visit https://www.google.com/analytics/terms/de.html  or  https://www.google.de/intl/de/policies/ .

Use of YouTube
We use the YouTube LLC YouTube video embedding feature on our website. (901 Cherry Ave., San Bruno, CA 94066, USA; "YouTube").

YouTube is a service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").

The function displays videos stored on YouTube in an iFrame on the website. The "Extended data protection mode" option is activated. As a result, YouTube does not store any information about the visitors to the website. Only when you watch a video is information about it transmitted to YouTube and stored there.

For more information about YouTube and Google's collection and use of the data, your rights in this regard, and ways to protect your privacy, please see YouTube's privacy policy (https://www.youtube.com/t/privacy).

Duration of storage
After complete contract processing, the data will first be stored for the duration of the warranty period, the warranty periods of the manufacturers, then under consideration of statutory, in particular tax and commercial law storage periods and then deleted after expiry of the period if you have not agreed to further processing and use.

Rights of the data subject
If the legal requirements are met, you have the following rights under Articles 15 to 20 DSGVO: right to information, to correction, to deletion, to restriction of processing, to data transferability.

Furthermore, according to Art. 21 (1) DSGVO, you have the right to object to processing based on Art. 6 (1) f DSGVO and to processing for the purpose of direct advertising.

Contact us on request. To your contact >>>

Right of appeal to the supervisory authority

According to Art. 77 DSGVO, you have the right to complain to the supervisory authority if you believe that the processing of your personal data is not lawful.

If you have any questions or concerns about data protection, please contact our data protection officer:

E-Mail

last update: 25.05.2018

 

 

Wörpedorfer Ring 46 | D-28879 Grasberg